Frequently Asked Questions (FAQ)
Welcome to Walkuppers' FAQ page! Here, we’ve compiled answers to the most common questions about our services. If you have additional questions, feel free to contact us—we’re here to help!
General Questions
Q: What areas do you serve?
A: We proudly serve Manhattan and Staten Island—as well as popular areas in New Jersey, such as Jersey City Downtown, Weehawken, Hoboken, and Edgewater. Whether you're moving across Manhattan or relocating to New Jersey, we’ve got you covered!
Q: What types of moves do you handle?
A: We specialize in walkup moves, residential relocations, commercial moves, and delivery services, including furniture assembly and disassembly.
Q: Do you handle walkup moves exclusively?
A: Yes, we’re experts in handling moves in buildings without elevators, ensuring a smooth and safe process for your belongings.
Q: Is your company licensed?
A: Yes, we are fully licensed, providing professional and reliable moving services that meet all regulatory standards.
Residential Moving
Q: Do you offer packing and unpacking services?
A: Yes, we provide full packing and unpacking services to make your move as stress-free as possible. Whether you're relocating to vibrant neighborhoods like Williamsburg, Brooklyn or family-friendly Park Slope, our team ensures all your belongings are expertly packed and unpacked.
Q: Can you protect my furniture during the move?
A: Absolutely. We use shrink wrap and high-quality moving pads to protect your furniture from scratches and damage. If you're moving to luxury apartments in the Upper East Side or loft spaces in Dumbo, Brooklyn, your furniture will arrive in pristine condition.
Q: Do you move fragile or valuable items?
A: Yes, we specialize in handling delicate and valuable items with care. Whether you're moving antiques to your new brownstone in Harlem or artwork to your penthouse in the Financial District, we provide the right packing materials and protection to ensure safe transport.
Q: Can you assist with moves in high-demand neighborhoods?
A: Absolutely! We’ve helped residents move in and out of NYC's most popular neighborhoods, including:
Astoria, Queens: Known for its vibrant community and diverse housing options.
Long Island City, Queens: Perfect for those relocating to high-rise condos with stunning Manhattan views.
East Village, Manhattan: Great for young professionals seeking a dynamic atmosphere.
Jackson Heights, Queens: Ideal for families looking for affordable yet spacious homes.
Q: How do you handle tight spaces and walk-ups?
A: NYC is famous for its walk-ups and narrow hallways, especially in areas like Greenwich Village and Brooklyn Heights. Our experienced team is skilled in navigating these challenges and ensures a smooth move, no matter the obstacles.
Commercial Moving
Q: Do you move businesses or offices?
A: Yes, we provide commercial moving services for offices, retail stores, medical facilities, restaurants, and more.
Q: Can you help with furniture disassembly and assembly?
A: Yes, we can disassemble and reassemble office desks, beds, dressers with mirrors, and more to ensure everything fits through tight spaces.
Specialized Services
Q: What is your sofa disassembly and assembly service?
A: If your sofa can’t fit through a doorway, hallway, or elevator, we provide professional sofa disassembly and reassembly services for an additional fee. This service is ideal for NYC moves in neighborhoods like Astoria, Queens, or Harlem, where older buildings may have narrow entrances or staircases.
Q: Do you offer furniture touch-up services?
A: Yes, we can provide furniture touch-up services to repair minor scratches or scuffs that may occur during the move. This service is perfect for preserving the aesthetic of your furniture, whether you're moving into a luxury high-rise in Long Island City or a historic brownstone in Park Slope, Brooklyn.
Q: Do you deliver items to upper floors?
A: Yes, we specialize in third-floor or higher deliveries and walkup moves. Unlike many other movers, this is included in our standard service, making us a top choice for those relocating to walkup apartments in neighborhoods like Greenwich Village, East Village, or Brooklyn Heights.
Pricing and Payments
Q: How do you determine pricing for your services?
A: Pricing depends on factors like the size of your move, the distance, and any additional services (e.g., packing, furniture disassembly). Contact us for a free quote!
Q: Do you charge extra for walkup moves?
A: Yes, we do charge extra for walkup moves. It’s what we specialize in!
Q: What payment methods do you accept?
A: We accept major credit cards, cash, and digital payments like Zelle or Venmo.
Booking and Scheduling
Q: How far in advance should I book my move?
A: We recommend booking as early as possible, especially during peak moving seasons like summer and the end of the month. This ensures availability for your preferred date and time. However, we also strive to accommodate last-minute moves whenever possible. A deposit is required at the time of booking to secure your spot.
Q: Can I reschedule my move?
A: Yes, you can reschedule your move. Please provide at least 48 hours' notice to avoid rescheduling fees. Keep in mind that rescheduling is subject to availability, and your deposit will be applied to the new moving date.
Q: Is a deposit required for booking?
A: Yes, a deposit is required to confirm your booking. This deposit secures your moving date and ensures we can allocate the necessary resources for your move. The deposit is applied to your total cost and is refundable if cancellations or rescheduling are made with sufficient notice (48 hours or more).
Day of the Move
Q: What should I do to prepare for moving day?
A: Pack your items securely (if not using our packing services), label boxes, and ensure clear pathways for our movers. We’ll handle the rest!
Q: What happens if something gets damaged during the move?
A: We take great care with your belongings, but in the rare event of damage, please notify us immediately, and we’ll work with you to resolve the issue.
If you have more questions or want to schedule a move, contact us at 1-833-[Walkups] or email info@walkuppers.com. We’re here to make your move stress-free and seamless!